Refunds are only available for full-price items. To be eligible for a refund, the item must be unused and in the same condition as you received it. Refund requests must be made within 15 days of delivery. This also includes sets bought through our "Buy a Set and Save" offer, which falls under the full-price rules. For discounted items see our return policy.
Customer is responsible for any return shipping charges on any product that isn't defective.
Non USA Residents: All orders are shipped from the US and may be subject to additional customs fees or taxes. JOJA does not cover or assume responsibility for any taxes, duties, fees or VAT that may be required in certain delivery zones. Additionally, if you reject or return your package, we will not refund your payment for you.
See our Return Policy
